Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (enverque GmbH, Florastr. 86, 13187 Berlin, Germany, info@enverque.de, telephone: +49 (0) 30 3977 2992) by means of a clear declaration (e.g. a letter sent by post , Fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website https://www.enverque-shop.de/kontakt/. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email).

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment,

You have the goods to us or to enverque GmbH c / o SAFE-BOX (Hochstraße 12-17, 47228 Duisburg, Germany) immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract ) to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

  • To enverque GmbH, Florastr. 86, 13187 Berlin, Germany, info@enverque.de
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only if this is communicated on paper)
  • Date


(*) delete what does not apply


Different return cost regulation for Germany

We bear the direct costs of returning the goods if they are returned within Germany.
Deutsch